Data deletion instructions
Mushy is a social media service that helps people publish posts, understand their results and answer comments. You can remove Mushy’s access to your network account and ask us to delete the data we hold about you, whether or not you have a Mushy account.
Choose your network below. Removing access stops the connection; email us to ask for data already held by Mushy to be deleted. If you only commented on someone’s post and never connected Mushy, go straight to step 2.
Mushy may also hold your public posts or videos and statistics if a customer tracks your account as a competitor, even if you have never used Mushy. To ask for their removal, email [email protected] with the network and your handle or channel URL, and say which data you want deleted. The privacy requests page explains how we verify requests from people who don’t use Mushy.
If your Instagram account is connected to Mushy, Mushy holds your account’s posts, metrics and comments. If you commented on a customer’s post, Mushy may hold your comments and Instagram handle even if you have never used Mushy.
- Remove Mushy’s access. Sign in to the Facebook account you used to connect Instagram and open Facebook’s Business integrations settings, under Settings & privacy › Settings › Business integrations. Find Mushy, choose Remove and confirm.
- Ask for deletion. Email [email protected] with the subject “Delete my Instagram data”. Include your Instagram @handle or profile URL, whether you connected an account or commented on someone’s post, and which data you want deleted. For comments, include a link to the post or the account you commented on if you have it. Mushy deletes your Instagram data within 30 days of your request.
- Remove Mushy’s access. Sign in to LinkedIn and open LinkedIn’s Permitted services settings, under Settings & Privacy › Data privacy › Other applications. Choose Remove next to Mushy. If you see more than one Mushy connection, remove each one.
- Ask for deletion. Email [email protected] with the subject “Delete my LinkedIn data”. Include your LinkedIn profile or company page URL and which data you want deleted. If you commented on someone’s post, include a link to it if you have it. Mushy completes deletion within 30 days of your request.
X
- Remove Mushy’s access. Sign in to X and open X’s Connected apps settings, under Settings and privacy › Security and account access › Apps and sessions › Connected apps. Select Mushy and choose Revoke app permissions.
- Ask for deletion. Email [email protected] with the subject “Delete my X data”. Include your X @handle or profile URL and which data you want deleted. If you replied to someone’s post, include a link to it if you have it. Mushy completes deletion within 30 days of your request.
YouTube
- Remove Mushy’s access. Sign in to the Google Account you used to connect YouTube and open Google’s third-party access page. Select Mushy, review its access to your Google Account and choose Remove access, then confirm.
- Ask for deletion. Email [email protected] with the subject “Delete my YouTube data”. Include your YouTube channel URL or @handle and which data you want deleted. If you commented on someone’s video, include a link to it if you have it. Mushy completes deletion within 30 days of your request.
If you have a Mushy account
Open your workspace’s Settings in Mushy for workspace export and deletion. To disconnect a channel in Mushy, open Settings › Channels. For personal exports and account deletion, follow the privacy requests page.
More about your data
Read the Privacy Policy for retention and deletion details, or the privacy requests page for how we verify requests from people who don’t use Mushy and handle their data across workspaces.